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THE POSTAL SERVICE GETS IT THERE
FAST
Washington, D.C. – For the second straight year, the
U.S. Postal Service reached a 95 percent on time performance
score for overnight delivery of First-Class Mail. The
assessment, which is measured independently by IBM Consulting
Services, was announced today during the agency's Board of
Governors meeting in Sarasota, FL.
This first quarter measurement for fiscal year 2005
also cites 90 percent for two-day and 86 percent for three-day
delivery, according to Postmaster General Jack Potter. This
period included the holiday mailing season and four back to back
hurricanes which prompted great transportation challenges.
Residential Customer Satisfaction scores are steady at 93
percent for the third consecutive year.
Since 1775, the Postal Service has connected friends,
families, neighbors and businesses by mail. It is an independent
federal agency that visits 142 million homes and businesses
every day and is the only service provider delivering to every
address in the nation. The Postal Service receives no taxpayer
dollars for routine operations, but derives its operating
revenues solely from the sale of postage, products and
services. With annual revenues of more than $69 billion, it is
the world’s leading provider of mailing and delivery services,
offering some of the most affordable postage rates in the world.
The Postal Service delivers more than 46 percent of the world’s
mail volume—some 206 billion letters, advertisements,
periodicals and packages a year—and serves seven million
customers each day at its 37,000 retail locations nationwide.
February 17, 2005
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